Terms of Service

Last Updated: May 17, 2026

Please read these Terms of Service ("Terms") carefully before using the services provided by Azend Consulting ("we," "our," or "us"). By accessing or using our website and services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the updated Terms on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the revised Terms.

2. Services Description

Azend Consulting provides Salesforce consulting, Revenue Operations (RevOps) strategy, CRM implementation, and related technology services. The specific scope, deliverables, timeline, and fees for each engagement will be outlined in a separate Statement of Work (SOW) or service agreement.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information necessary for us to perform our services
• Designate a primary point of contact for communication
• Provide timely feedback and approvals on deliverables
• Ensure you have the necessary rights and permissions for us to access your systems and data
• Make payments according to the agreed-upon schedule

4. Intellectual Property

4.1 Our Intellectual Property

All intellectual property rights in our methodologies, tools, templates, and pre-existing materials remain our exclusive property. You are granted a limited, non-exclusive, non-transferable license to use any deliverables we create specifically for you, solely for your internal business purposes.

4.2 Your Intellectual Property

You retain all rights to your pre-existing materials, data, and proprietary information. You grant us a limited license to use your materials solely for the purpose of performing our services.

4.3 Work Product

Upon full payment, you will own the custom deliverables we create specifically for your project, subject to our retention of rights in any underlying methodologies, tools, or reusable components.

5. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the engagement. This obligation survives termination of our working relationship for a period of three (3) years, or longer if required by law.

6. Payment Terms

Payment terms will be specified in your SOW or invoice. Unless otherwise stated:

• Invoices are due within fifteen (15) days of receipt
• Late payments may incur a service charge of 1.5% per month
• We reserve the right to suspend services for overdue accounts
• All fees are exclusive of applicable taxes

7. Limitation of Liability

To the maximum extent permitted by law, Azend Consulting shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to our services.

Our total liability for any claim arising out of or relating to our services shall not exceed the total amount paid by you to us in the twelve (12) months preceding the event giving rise to the claim.

8. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or meet your specific requirements. Salesforce and third-party platform performance is outside our control.

9. Indemnification

You agree to indemnify, defend, and hold harmless Azend Consulting and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or related to your use of our services, your violation of these Terms, or your violation of any rights of a third party.

10. Termination

Either party may terminate the working relationship with thirty (30) days written notice. Upon termination:

• You remain obligated to pay for all services performed and expenses incurred prior to termination
• We will deliver any completed work product to you
• Both parties' confidentiality obligations continue

We may terminate immediately if you fail to make timely payments or breach these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved in the state or federal courts located in Washington.

12. Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

13. Entire Agreement

These Terms, together with any SOW or service agreement, constitute the entire agreement between you and Azend Consulting regarding our services and supersede all prior agreements, understandings, and representations.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

If you have any questions about these Terms, please contact us:

• Email: info@azendconsulting.com